Facorenovations

Refund & Payment Terms

Faco Renovations SRL (“Faco Renovations,” “we,” “our,” or “us“) is committed to providing high-quality renovation, carpentry, and interior finishing services. This Refund & Payment Terms Policy outlines the terms and conditions regarding payments and refunds for services rendered.

1. Payment Terms

  1. Quotation & Estimate
    • All projects will receive a written quotation or estimate before work begins.
    • The quotation outlines the scope of work, materials, labor costs, and applicable taxes.
  2. Deposit
    • A deposit of [Insert %] of the total project cost is required to confirm and schedule the project.
  3. Payment Schedule
    • Remaining payments will be collected in accordance with the agreed-upon schedule in the contract.
    • Full payment is required upon completion of the project unless otherwise agreed in writing.
  4. Accepted Payment Methods
    • Bank transfer
    • Credit/debit card
    • PayPal or other agreed-upon digital payment methods
  5. Late Payments
    • Late payments may incur interest or penalties as specified in the contract.

2. Refund Policy

  1. Service Refunds
    • Refunds may be issued if a service has not been provided, or the project is canceled prior to commencement.
    • Refunds will be prorated if work has already begun, based on the proportion of work completed.
  2. Material Refunds
    • Materials purchased specifically for a project and already delivered cannot be refunded once installation begins.
    • Unused materials may be eligible for a refund if returned in original condition.
  3. Emergency Services & Custom Work
    • Refunds are not available for emergency services, custom furniture, or specialized carpentry that is unique to your project.

3. Cancellation Policy

  1. Client-Initiated Cancellation
    • Must be communicated in writing.
    • Refunds are subject to the deposit and the amount of work already completed.
  2. Company-Initiated Cancellation
    • In rare cases, Faco Renovations may cancel a project due to unforeseen circumstances.
    • Full refunds will be issued for any pre-paid amounts.

4. Dispute Resolution

  • Any disputes regarding payments or refunds will first be addressed through direct communication.
  • If a resolution cannot be reached, the matter may be escalated to mediation or legal arbitration as per Belgian law.

5. Contact Information

For inquiries regarding payments, refunds, or cancellations, please contact:

Faco Renovations SRL
Rue Haute Fitombre 3
5101 Namur, Belgium

Email: [email protected]
Phone: +32 0479274 975