1. Introduction

Faco Renovations SRL (“Faco Renovations,” “we,” “our,” or “us“) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Company Information

Company Name: Faco Renovations SRL

Registered Address:
Rue Haute Fitombre 3
5101 Namur
Belgium

Email:[email protected]

3. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Postal address
• Company name (if applicable)

Project Information

• Property address
• Project requirements
• Renovation preferences
• Budget information (if provided)

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of access
• Referral website

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Prepare quotations
• Provide renovation and carpentry services
• Communicate about your project
• Improve our website
• Maintain website security
• Comply with legal obligations

We do not sell your personal information.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

6. Contact Forms

When you submit a contact form, we collect only the information you voluntarily provide.

This information is used solely to respond to your enquiry and provide our services.

7. Cookies

Our website uses cookies to:

• Improve website performance
• Remember preferences
• Analyze website traffic
• Enhance user experience

You may accept or reject non-essential cookies through our cookie consent banner.

For more information, please refer to our Cookie Policy.

8. Google Analytics

If enabled, we may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

• Device information
• Browser information
• Approximate location
• Pages viewed
• Time spent on the website

Google processes this information according to its own Privacy Policy.

9. Third-Party Services

Our website may contain links to third-party websites or services including:

• Google Maps
• WhatsApp
• Social media platforms

We are not responsible for the privacy practices of these external websites.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of internet transmission is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

12. Your GDPR Rights

If you are located within the European Economic Area (EEA), you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with your local Data Protection Authority

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be published on this page together with the updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Faco Renovations SRL

Rue Haute Fitombre 3
5101 Namur
Belgium

Email: [email protected]